Refund policy

We have a 7-day return and refund policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return or refund, you can contact us at awant2032@gmail.com. Please note that returns must be arranged with our customer support team before sending the item back.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Certain items may not be eligible for return, including used or damaged items caused by the customer, personal care products, and items that cannot be resold for hygiene reasons. Please contact us if you have any questions about your specific item.

If you wish to exchange an item, please contact us within 7 days of receiving your order. Exchanges are subject to product availability and approval.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, your refund will be processed to your original payment method, where applicable. Please allow additional time for your bank or payment provider to complete the transaction.

For any questions regarding returns or refunds, please contact us at awant2032@gmail.com.